Frequently Asked Questions (FAQ's)

  1. What if a product I want is sold out?
    If a product is sold out, you can use the WhatsApp option available on the product page or contact us directly to check availability or place a pre-order. We’ll assist you with the next steps.
  2. How do I know if my order is confirmed?
    You will receive an order confirmation email once your order is successfully placed. If you don’t see it, please check your spam or promotions folder.
  3. How long does delivery take?
    Orders are typically delivered within 3–7 business days depending on your location. You’ll receive tracking details once your order is shipped.
  4. How can I track my order?
    Once your order is shipped, we’ll share a tracking link via email/SMS so you can monitor your delivery in real time.
  5. What if I receive a damaged or incorrect product?
    If you receive a damaged or incorrect product, please reach out to us and we’ll resolve it at the earliest.Every order is individually inspected before dispatch to ensure it reaches you in perfect condition.
  6. Is there any guarantee or warranty on your products?
    We do not offer an explicit guarantee or warranty. However, each product is individually inspected before dispatch to ensure premium quality.
  7. Can I cancel or modify my order after placing it?
    Orders cannot be cancelled once placed.
    Modifications (such as changing products) can be requested before the order is shipped,subject to availability. Please contact us as soon as possible.
  8.  How do I contact you for support?
    You can reach us via the Contact Us page, email, or WhatsApp.
    We typically respond within 24 hours.
  9. Do you have a WhatsApp group?
    We do not have a WhatsApp group. However, you can connect with us on our dedicated WhatsApp number, where we regularly share exclusive and limited collections via stories. You’ll also have access to our WhatsApp catalogue and can receive personalized assistance.
  10. Do you offer jewellery on rent?
    Yes, we offer select jewellery pieces on rent. Each piece is carefully maintained and quality-checked to ensure it looks as good as new. We have a dedicated rental collection, available on request. Please contact us to explore options and availability.
  11. Are your products authentic and high quality?
    Yes, all our products are carefully curated and quality-checked to ensure you receive only the best.
  12. What materials are used in your products?
    Our products are primarily crafted using high-quality brass and copper, selected for their durability and finish. Specific material details are mentioned on each product page.
  13. Will the product look exactly like the pictures?
    We aim for accurate representation, but slight variations may occur due to lighting and screen differences.
  14. How should I take care of my products?
    Keep your products away from water, perfumes, and chemicals. Store them in a dry place to maintain their quality.
  15. Do you have a physical store?
    We currently do not have a physical store. We operate exclusively online, allowing us to offer our collections directly to you.
  16. Do you take custom or special orders?
    For custom requests, please contact us directly. We’ll confirm feasibility and timelines
    accordingly.


Head Office: Mangalore, Karnataka
Dispatch & Operations: Pune, India
Response Time: Within 24 hours

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