Return & Refund Policy

1. Transit Damage (Eligible Cases Only)

• Replacement is provided only for products damaged during transit.
• Reverse pickup will be arranged where available; otherwise, the customer
  must ship the product back.
• A flat ₹100 shipping reimbursement will be provided in such cases.
• Only replacement will be issued.
• If the same product is unavailable, a voucher/gift card/coupon of equivalent
  value (including shipping, for domestic orders) will be provided.
  

2. Order Cancellation & Changes

• Orders cannot be cancelled or modified once placed.
• If any item becomes unavailable due to stock or processing issues, we will

o Replace it with a product of equal value, or
o Offer an upgrade with additional payment, or
o Issue a voucher/gift card, or
o Provide a refund for that item, at our discretion.

• The final resolution will be determined by us based on availability.

3. Return Verification

• All returned products will undergo a strict quality and verification check.
• The product must be returned in the same condition as received, with
  original packaging intact.
• Please ensure the item is securely packed with adequate protective
  material (such as bubble wrap), like how it was originally delivered, to
  prevent any damage during return transit.
• Any damage caused due to improper packaging during return shipping
  will not be considered eligible for replacement, refund, or store credit.
• The product must match the original item shipped, including design,
  components, and barcode/tag.
• If the returned item does not match the original product, or shows signs of
  misuse or tampering, the return will be rejected.
• In such cases, no replacement, refund, or store credit will be issued.
  We reserve the right to take appropriate action in case of suspected
  misuse or fraudulent activity.

4. Delivery & Re-shipping

• Ensure availability at the delivery address (9 AM – 5 PM IST).
• Courier will attempt delivery 2–3 times only.
• If undelivered, the parcel will be returned to origin.
• Re-shipping charges must be borne by the customer.

5. Claim Window

• Any issues (non-delivery/damage) must be reported within 48 hours of
  delivery.
• Claims beyond this period will not be accepted.

6. Mandatory Unboxing Proof (For Claims)

• A unboxing video is mandatory to raise any damage or missing item
  claim.
• The video must be recorded in one continuous shot, without pauses, cuts,
  or edits.
• The video must clearly show:
• The sealed package before opening
• The entire unboxing process
• The product condition inside
• Claims without valid unboxing video proof will not be accepted.

7. International Orders

• No exchange policy
• Return shipping must be borne by the customer
• Refunds processed only after product verification
• Shipping, duties, and taxes are non-refundable

❌ Non-Return / Non-Exchange Conditions

Returns or replacements will not be accepted for:

• Minor color variations due to lighting or screen differences.
• Natural irregularities in handmade or semi-precious jewellery.
• Personal preferences (design, size, weight, appearance).
• Slight bending of earring stems (intentional for durability during transit).
• This is normal and helps prevent breakage during shipping.
• The stem can be gently straightened by hand and does not affect usage.
• Minor stone/bead displacement fixable with adhesive.
• Incorrect size selection (e.g., bangles).
• Minor shape distortion during transit that can be manually corrected.
• Complimentary items (e.g., back ropes).
• Connecting rings or joints may slightly loosen during transit and can be easily
  reattached; this is not considered damage.

❌ Non-Refundable Cases

• Refunds will not be provided under the following conditions:
• Package lost due to incorrect or incomplete delivery address provided by the
  customer.
• Package refused by the recipient at the time of delivery.
• Products returned in used, damaged, or altered condition.
• Size-related issues (please refer to size guides before purchase).
• Incorrect or insufficient delivery address.
• Products that are not faulty or damaged.
• Minor variations in color or design due to lighting, photography, or display
  settings.
• Orders returned after multiple failed delivery attempts by the courier.
  Products returned without original packaging or with missing/damaged

Please Note

• We ensure strict quality checks and secure packaging for all orders.
• Product images and videos are shared across platforms for accurate
  representation.
• For any assistance, please contact our support team
  support@anticadesigns.com